Frequently Asked Questions
Everything you need to know about your next favorite pair of heels.
How do I find my correct size?
We recommend checking our detailed Size Guide located on each product page. Our heels generally run true to size, but if you are between sizes, we suggest sizing up for the best fit.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the protective film on the soles remains intact to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually arrive within 10-15 business days.
Are Hella Heels suitable for professional dance?
Yes! Our heels are designed with reinforced shanks and high-grade materials specifically to withstand the rigors of pole dance, floorwork, and professional performance.
Do you offer international shipping?
Absolutely. We ship worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.